PRIOR AUTHORIZATIONS Insurance prior authorizations for referrals to other physicians or for diagnostic tests or procedures require an appointment here with our doctor first before the referral can be done to collect the necessary information to get the referral. We will make every effort to process your request promptly, but referrals may take several days after the information is obtained to hear back from the insurance company regarding the status of the request. Medications that require prior authorization require several days to process. After receiving the request from your pharmacy, we must submit a prior authorization request to your insurance for your medication. After they review the notes regarding why you have been prescribed the medication, the insurance decides coverage on a case by case basis. Once approved, your pharmacy will be notified that your medication is ready to be filled. MEDICATION REFILLS If you are needing a refill on your medication, you may be due for an appointment to have your medication reviewed, or lab work done. If these were your last instructions, please schedule your follow up appointment. If you are uncertain, we will be happy to find out for you if you are due for a follow-up appointment. Refill requests received after 2 pm may not be processed until the next business day, so plan ahead, allow at least 2 business days to process all refill requests. Page 1 | Page 2