Below is a sampling of the hundreds of positive provider reviews that Family Care, Sabrina Mentock, MD, Elaina Lee, MD, Sarada Schossow, PA-C, and Brooke Barkley, FNP-C have received from online review sites (in random order), as well as the results from our Customer Service reviews. You can also browse some of the more popular provider review sites yourself and read the rest of the reviews patients have left on our practice. If you enjoy your experience at Family Care, we would love for you to share your opinion with the world by writing a review of your own!
Since 2013, Family Care has used Square for credit card processing, which enables patients to receive email and text receipts automatically with every transaction. Included in the receipt is the option for the patient to leave feedback on their transaction by indicating if they were “Satisfied” or “Not Satisfied” with the business.
As of 11/1/2023, 1737 of the 1749 patient responses (99.31%) we received in the past 6 years had indicated that they were “Satisfied” with their services at Family Care.
Random Patient Surveys
Since 2018, Family Care has sent anonymous patient surveys to a random sampling of 10% of all visits each month. This survey provides patients with recent appointments to document their experiences across a variety of metrics, including Access to Care, Quality of Care, Communication, Care Coordination, and Overall Impressions of our practice.
For the most recent reporting period from August 1, 2023 to November 1, 2023, we received the following 5-Star Rating data from 122 patient responses. Not all patients replied to all questions, so some statistics do not include all 122 replies.
- 120 / 122 (98.4%) said it was easy to make an appointment at our office.
- 112 / 122 (91.2%) said they are consistently seen within 15 minutes of their appointment time.
- 106 / 108 (98.1%) said their provider listed to and addressed all of their questions completely.
- 97 / 102 (95.1%) said the practice was helpful in coordinating specialist appointments and referrals.
- 104 / 107 (97.2%) rated their most recent visit experience 5 out of 5 stars, for a total average of 4.92 rating.
- 103 / 107 (96.3%) rated their overall quality of care across all previous appointments as 5 out of 5 stars, for a total average of 4.90 rating.
[Dr. Mentock] is patient, she listens, and does not try to hurry you out of her office. She is very thorough and treats you like a person. She never tries to rush through the day. Her office resembles a home – it is the most comfortable waiting room I’ve ever been in.
Dr. Mentock and Dr. Lee are the best! They always take the time needed to fully understand my needs and to make sure I understand my treatment plan. Both are very good at answering any questions and are willing to make referrals when needed.
Melissa is the BEST blood taker in the Triangle! She gets it right every time, on the first stick, and it doesn’t hurt or bleed or bruise. Yay Melissa! Yay Dr. Mentock!
“Everyone at Family Care makes you feel like family. We go for our primary care and for my baby daughter’s pediatric care. If we call to ask a question, they even call as a follow up to make sure everyone is OK. The building is as warm and inviting as the people. We couldn’t be happier.”
I can’t thank you enough for helping [my son] today. You guys went above and beyond. I can’t thank you enough for being calm, not losing your patience with [my son] or us and for the wonderful care. I am just so thankful you guys were so patient.
I really appreciate the level of care I get here. The fact that I am respected and listened to is fantastic. I cannot think of any improvements.
I can’t think of a single thing you can do better. Appointments are always on time, yet I’ve never had anyone rush me during an appointment. I don’t know how you do it. The staff is always friendly and welcoming.
“Very professional, clean and efficient. Dr. Lee and her PA are patient and take time to listen. Front staff is friendly and courteous. Ample parking.”
I have never had a doctor as thorough and caring as Dr. Mentock. She takes all the time to listen as you need. She is current and up-to-date on the latest medical news and treatments…and her offices are the most beautiful I have ever seen!
“Great practice!! Really friendly doctors. Their website lists the prices and the financial guy was really helpful and easy to work with. I highly recommend!”
I see Dr. Lee a few times a year. She is always very thorough with her questions and exams. My appointments have never felt rushed. So far I have been seen on time or within a few minutes of my appointment time. Both [doctors] are excellent and I highly recommend them.
Dr. Lee is fantastic. She has been my primary physician going on 3 years and I really appreciate her manner and patience. She is very interested and asks about my life “outside”, hobbies, activities and the like. She is thorough and gives detailed explanations. I would and do recommend her to anyone who asks. She’s the best doctor I’ve had.
I have been a patient of Dr. Mentock’s for more than 11 years now. Dr. Mentock is really an outstanding doctor. I’ve found that she really takes the time to listen to her patients, and since her practice is small, you don’t find yourself shuttling between 6 or 7 doctors (as I’d found to be the case with my last practice). I’ve never experienced a GP office that takes as much care as Family Care does to know and listen to each of its patients.
We absolutely love Dr. Lee. I can’t recommend her highly enough and I recommend her to everyone who asks. We work on solutions together. My son loves her and she’s always gentle and kind with him.
I had a great first experience with Brooke! The building was spotless, from the lobby area to the exam rooms. I appreciated this and that everyone was masked.
“From the time I called to make a new patient appointment through the end of my appointment, everyone at this practice was so kind. I did not have to wait at all past my appointment time and the Victorian-style house of this practice was so inviting. I’m so pleased with these providers and front-desk folks since transferring care. I would highly recommend this practice to anyone looking for thorough and detail-oriented providers.”
Dr. Lee is hands-down the most patient-oriented doctor I have ever been to. I’ve had primary care docs in the past who were very good doctors, but they’ve all been in the Duke system and they simply don’t have the time to spend with you. I cannot recommend Dr. Lee highly enough.
Very personable, professional, and great facilities. Highly recommended.
Dr. Lee is wonderful. She spends a great deal of time getting to know you and has a fantastic bedside manner. She always asks after my children, by name, even though they aren’t her patients. I always leave her office feeling that she has truly listened to me.
What a great practice! They really take care to get to know their patients as people. Initial appointments are scheduled for a full hour to have time to get to know you – not just your medical history. This was just what I was looking for when I contacted them. Dr. Lee is great – really worked to partner with me in health care.
[Dr. Mentock] is very professional, willing to explore all possible options to deal with any health issue that you may run into, and she is very knowledgeable and very experienced. They are fantastic.
Dr. Lee and her staff are amazing. When you call, an actual person answers the phone, not a machine. I didn’t even have to tell them who I was when I went in, they remembered me! The office is always clean and orderly. She’s a great doctor.
Came in for preventative care visit. Dr. Mentock is caring and concerned about my health, without being pushy or condescending. This is a rare and wonderful trait as a health care provider. I love this office. It’s quiet, clean and the staff is professional and attentive.
Everyone is so amazing – so kind, friendly, knowledgeable, and happy to explain anything I don’t understand!
This is a fantastic practice. The office is modern and clean – the office setting is purposely designed to look like a large comfortable country house. I have rarely spent more than 10 minutes in the waiting room. Yet, Dr Lee and Dr. Mentock spend time with their patients and are very thorough. Their personalized medical care is exceptional.
Very professional, clean and efficient. Dr. Lee and her PA are patient and take time to listen. Front staff is friendly and courteous. Ample parking.
The Best Service I Have Ever Experienced. Very attentive, informative, and down to earth staff that you would love to talk to. In addition, you can feel the healing when you enter the building. There was no cold shoulder, rushed, or uncomfortable feelings. Before you visit any other faculties in the Triangle Area, if would be beneficial to look into this practice first.