Below is a sampling of the hundreds of positive provider reviews that Family Care, Sabrina Mentock, MD, Elaina Lee, MD, Sarada Schossow, PA-C, and Brooke Barkley, FNP-C have received from online review sites (in random order), as well as the results from our Customer Service reviews. You can also browse some of the more popular provider review sites yourself and read the rest of the reviews patients have left on our practice. If you enjoy your experience at Family Care, we would love for you to share your opinion with the world by writing a review of your own!
Since 2013, Family Care has used Square for credit card processing, which enables patients to receive email and text receipts automatically with every transaction. Included in the receipt is the option for the patient to leave feedback on their transaction by indicating if they were “Satisfied” or “Not Satisfied” with the business.
As of 11/1/2023, 1737 of the 1749 patient responses (99.31%) we received in the past 6 years had indicated that they were “Satisfied” with their services at Family Care.
Random Patient Surveys
Since 2018, Family Care has sent anonymous patient surveys to a random sampling of 10% of all visits each month. This survey provides patients with recent appointments to document their experiences across a variety of metrics, including Access to Care, Quality of Care, Communication, Care Coordination, and Overall Impressions of our practice.
For the most recent reporting period from August 1, 2023 to November 1, 2023, we received the following 5-Star Rating data from 122 patient responses. Not all patients replied to all questions, so some statistics do not include all 122 replies.
- 120 / 122 (98.4%) said it was easy to make an appointment at our office.
- 112 / 122 (91.2%) said they are consistently seen within 15 minutes of their appointment time.
- 106 / 108 (98.1%) said their provider listed to and addressed all of their questions completely.
- 97 / 102 (95.1%) said the practice was helpful in coordinating specialist appointments and referrals.
- 104 / 107 (97.2%) rated their most recent visit experience 5 out of 5 stars, for a total average of 4.92 rating.
- 103 / 107 (96.3%) rated their overall quality of care across all previous appointments as 5 out of 5 stars, for a total average of 4.90 rating.